The Repair Shop

TMC will make every effort to repair the item as quickly as possible. The item may require parts that TMC will have to order, or the item may need to be returned to the manufacturer for repair. If TMC needs to order parts or return the item to the manufacturer, the repair could take several weeks. I also understand that if I do not pick up my repaired item within thirty days from the date the repair is completed, the item will be sold for the charges against it. Items are repaired on a "First-come First-served" basis.

ESP - Warranty Repairs

• "Proof of Purchase" (POP) must accompany all warranty repairs. POP must be presented before any warranty work can commence.
• No charge for parts and/or labor as per manufacturer's warranty.
• If my item is returned to the manufacturer for repair, I will be charged for the shipping and handlin fees (all freight will be 'FedEx' Ground, unless the customer pays for faster freight service.)
• If warranty coverage is denied on my item for non-compliance with the manufacturer's warranty (abuse neglect, operator error, etc.), I will be charged at the non-warranty rates.

ESP - Non-Warranty Repairs

• I will be charged at the rate of $70.00 per house billed in quarter-hour increments, with a minimum charge of $35.00, plus parts.
• Required Deposit must be collected on ALL 'Non-Warranty' repairs: Keyboard products - $60.00, Power amplifiers - $50.00, all other products - $35.00
• Upon completion, the deposity will be credited toward the repair of the product. I understand that the deposit (in most cases) may not cover the entire amount of the repair charges.
• If my item is returned to the manufacturer for repair, I will be charged for the shipping and handling fees (all freight will be 'FedEx/UPS Ground' unless customer pays for faster freight service).
• Most repairs require an hour and a half to complete, which equals $70.00 to $105.00 for the labor, plus parts as required. If the estimated cost of my repair exceeds the normal charges listed above, TMC will obtain my permission before completing the repair.
• **If I do not wish for my item to be repaired, I understand that I will be charged the deposit amount required for my item (see above). This amount is calculated for the usual time required in diagnosing the problem for the type of product listed above.**
• TMC warranties the labor for 30 days from the date that repair is received by the customer, Parts that are used in the repair of the item are subject to the manufacturer's warranty.